Frequent questions

Did you make an hourly reservation? You can cancel your reservation free of charge with 100% refund of the amount paid if the reservation period does not begin in less than 24 hours.

If the reservation is canceled up to 24 hours after the reservation, but less than 24 hours prior to the start of the reserved period, the Driver is refunded 50% of the amount paid upon reservation. The amount paid for insurance and forfeiture will be refunded in full.

If the reservation is canceled more than 24 hours after the reservation and less than 24 hours before the start of the reserved period, no percentage of the amount paid by the driver for the rental period will be refunded. The amount paid for insurance and forfeiture will be refunded in full.

Did you make a daily reservation? You can cancel the reservation free of charge after the reservation made in the Application, with the only condition that the booking period does not begin in less than 7 days. The amount paid will be refunded in full.

If the reservation is canceled less than 7 days until the start of the reserved period, the Driver is reimbursed 50% of the amount paid for the rental period he canceled. The amount paid for insurance and forfeiture will be refunded in full.

If the reservation is canceled less than 24 hours before the start of the reserved period, no percentage of the amount paid by the Driver for the rental period he canceled shall be refunded. The amount paid for insurance and forfeiture will be refunded in full.

Payment is made by automatic debit from the driver’s credit card only after the car owner accepts the rental request. The transaction will be performed by the online payments authorized provider Netopia Financial Services SRL (netopia-payments.com).

Did you make an hourly reservation? We are sorry, you will not be refunded. Most probably the car owner lost other appointments.

Did you make a daily reservation? The driver who wishes to reduce the rental period for a reservation that has already started must do so only through the Application. You will get your money back only for the insurance according to the canceled days.

In this case, you must select other cars and send other rental requests. To increase your chance to receive a positive response, we recommend selecting a number of 3-4 cars with high acceptance rates.

If the driver finds technical faults that impede optimal operation of the vehicle and make driver unable to accept taking over that specific car, the driver should make a request, within 24 hours of the occurrence of the irregularities, to receive reimbursement of the sums paid. The driver shall send the request to Perpetoo, along with the relevant evidence. In the event of any irregularities noticed, Perpetoo will reimburse the driver within 7 days from the day the request was received. In this undesirable situation, first of all, we advise the driver to contact Perpetoo as soon as possible in order to be able finding an alternative transportation option from the Perpetoo app.

“Excess or Warranty” is the amount of money which the Driver undertakes to pay as part of the Price for Use, representing the compensation borne by the insured (the Lessor) in case of damage resulting from the use of the Motor Vehicle. ATTENTION! For Vehicles that will NOT benefit from insurance from Perpetoo's Insurance partner, this will only be called a warranty and may have a different amount from Lessor to Lessor.

The excess is charged on each rental and is part of CASCO insurance.

The insurance from Perpetoo's Insurance partner provides for two types of franchise, of 100 euros or 300 euros (depending on the preference and it is at the user's / driver's choice). Franchise is the part of the damage suffered by the insured / driver. To understand even better how to apply the franchise, consider the following example: The driver chooses, at the time of renting for a franchise of 300 euros; if an insured event occurs and the compensation is worth 1,000 euros, then the Insurer will pay to the car service only 700 euros. In this case, the insured / the Owner / Lessor will pay the deductible following the latter to recover this value from the guarantee of the user / driver who is already in Perpetoo possession; if the compensation is less than 300 euros, then the Insurer will not pay any compensation, the value of the repair being assured by the guarantee stopped to the Driver. More specifically, if the damage is 200 euros, then this amount will be terminated by the guarantee, the remaining 100 euros being returned to the customer / driver.

After the trip is completed, the Owner uploads the document (Annex 1 of the Rental Agreement) completed and signed by the Owner and the Driver. Within a few days the money will be returned to the client / driver's account. It usually doesn't take us more than two days.